Frequently Asked Questions

Product Details

Are you bringing X back?

We are so glad that you are excited about our products! 

We're working hard to bring back some of your favorites, but we can't reveal restocks until they happen! The best way to learn if a product will be re-introduced is to sign up for our email list.

As we grow Truth or Dare, we release limited drops and do not have a specified timeline for when new products return, so we recommend you purchase any items you want to secure as soon as possible before they sell out.

What is the fabric composition of your clothes?

Our clothes are primarily cotton with some spandex to get a flattering stretch. You can check exact fabric composition in our product descriptions.

What size am I?

For more fit details and to find the best fit for you, check out the sizing details on our product pages. Our size guide measurements are taken with the items laid flat, compare with your fav clothes to find the best fit! 

Return/Exchange Policy

Can I return or exchange my order?

All sales are final. Returns and exchanges are not available for sizing issues or reasons not related to shipping or quality. Denim items are eligible for return under the policy outlined below: 

Denim Returns:
All denim items are eligible for returns within 14 days of delivery. The item must be in new condition with tags attached and with no signs of wear. For all denim returns there is a flat rate shipping fee of $10 and a $5 restocking fee, for a total return fee of $15. All shipping fees and Checkout+ fees are non-refundable. If you return a denim item that is in new condition and eligible for return, then you will be refunded for the cost of the item only to your original payment method, minus the $15 return fee. You will not be refunded for the cost of shipping or the cost of Checkout+. We are not able to offer exchanges at this time. If you would like a different size you will have to make a separate purchase. If we receive a denim item for return that is not in new condition, is missing tags, or is otherwise deemed to be ineligible due to the condition of the item, then the customer will have to pay the additional shipping to have it shipped back to them, or will forfeit the item and not receive a refund. 

International Denim Returns: International denim returns are subject to the same policies outlined above with the exception of the return shipping flat rate. International customers wishing to make a denim return will need to purchase their own shipping to send the return back to us. International returns should be sent to: 

Truth or Dare
1801 NW Upshur St
Suite 760
Portland, OR 97209

International customers must contact us using the contact for on our website and provide their order number, specify the items they wish to return, and give us the tracking number of their return shipping label. International returns are still subject to the $5 restocking fee which will be deducted from the return amount when it is refunded if the item is determined to be eligible for return. 

Checkout+ and Returns:
Checkout+ does not provide returns or exchanges. If you check out using Onward's Checkout+ service, you will have a 30-day satisfaction guarantee coverage for your order. If your order is incorrect, was not delivered, or if you have a quality concern, you can file a claim with Onward for assistance.

If you do not check out using Checkout+, your package will not be covered by this policy and returns or refunds for orders will not be accepted. You can read more about Checkout+ here.

Shipping

Do you ship to my country?

We ship internationally! You can check shipping rates at checkout.

How long does shipping take?

We cannot guarantee shipping times. Your order will likely process within 3-5 business days. Shipping estimates at checkout reflect the estimated shipping time once your order has processed and shipped. 

My order has shipped but I am having an issue with delivery. What do I do?

Please contact your shipping service if there is an issue with delivery. If you check out using Onward's Checkout+ service, you will have 30-day coverage for your order, including lost packages. You can file a claim directly with Onward for support. If you do not check out using Checkout+, your package will not be covered by this policy and returns or refunds for orders will not be accepted. You can read more about Checkout+ here.

Other Questions

I have another question!

Please contact us using our Contact Us page.

xoxo,

B&E